Coronavirus Notice

Red Roof RediClean™ Gives Travelers Confidence with Enhanced Cleaning Protocols as America Begins to Road Trip Again

Columbus, OH – As the country gradually re-opens for travel as restrictions ease, Red Roof®, the leader in upscale economy lodging, has launched Red Roof RediClean™, as it welcomes guests back. Red Roof RediClean includes rigorous enhanced cleaning protocols that address the new normal and give consumers the confidence they need to hit the road again. Red Roof RediClean is taking cleanliness and hygiene to a whole new level.

"Red Roof is ready to welcome guests back, who have been sheltering in place," says Andrew Alexander, President, Red Roof. "The Red Roof RediClean program is our commitment to enhanced cleaning, providing guests with the confidence they deserve as they once again begin to road trip throughout the country."

Red Roof is following all government guidelines and best practice policies to protect guests and employees, in alignment with American Hotel Lodging Association’s (AHLA) Safe Stay initiative, an industry-wide enhanced standard of health and safety protocols.

"While hotels have always employed demanding cleaning standards, this new initiative will ensure greater transparency and confidence throughout the entire hotel experience. The industry’s enhanced hotel cleaning practices, social interactions, and workplace protocols will continue to evolve to meet the new health and safety challenges and expectations presented by COVID-19," said Chip Rogers, President and CEO of AHLA.

As travelers acclimate to the new normal and are ready to road trip, Red Roof properties and their staff are armed with the cleaning protocols to keep themselves and their guests safe. Red Roof has a long-standing reputation for high standards for hotel cleanliness. Red Roof has recommended that all of its properties adopt the following enhanced cleaning protocols:

Enhanced Cleaning Protocols

Common Areas

Red Roof has recommended aggressive sanitation and cleaning steps system-wide, using EPA approved products that kill COVID-19. Enhanced protocols include additional sanitation of those vital, high-touch points in common areas that impact guests and employees. Up to four times per day, housekeepers are sanitizing exterior and corridor touchpoints as well as common areas including elevators, laundry rooms, front desks, maintenance rooms, storage door handles, stairwell handrails, emergency exit doors, pool gates (if applicable), dumpster gate handles and trash receptacles and trash carts, and public restrooms. Red Roof is also encouraging continued social distancing in all public areas of its properties.

In-room

The cleaning and sanitization of all guest rooms is also a priority. We are asking hotel staff to be extra diligent in sanitizing guest rooms including TVs, remote controls, tables, doorknobs, light switches, desks, phones, keyboards, toilets, faucets and sinks. The frequency of room cleaning during a guest’s stay may be altered based on guest requirements. We recommend that linens, towels and laundry are washed in accordance with the Centers for Disease Control (CDC) guidelines. Dirty linen should be bagged in the guest room to eliminate excess contact while being transported to the laundry facility.

Face Coverings

Red Roof has created lobby signs instructing guests to wear a face covering in public spaces following government requirements. In cities and towns where it is mandated by local or state rules, guests are now required to wear cloth or other appropriate face coverings while in common areas where social distancing cannot effectively be accomplished (i.e., lobby, indoor corridors, vending rooms, laundry rooms, etc.). In states where guests are not mandated to wear face coverings, Red Roof has lobby signs strongly recommending them to do so.

Employee Protocols

Face Coverings and Gloves

Following the CDC guidelines, Red Roof is highly encouraging at all of its properties that housekeeping staff wear gloves when cleaning / repairing / inspecting rooms and wear face coverings to be in compliance with state mandates.

CDC Protective Measures

All employees should follow CDC Protective Measures. They include:

* Cleaning hands often with soap and water for at least 20 seconds

* Avoiding close contact by putting distance between each other

* Cleaning and disinfecting by continually practicing good hygiene and using hand sanitizer (provided at all properties) that contains at least 60% alcohol

* They are asked to stay home if demonstrating symptoms of illness

* Well-being checks of all employees, including physical temperature checks, should be carried out when required by law

Industry Partnerships

Red Roof is working alongside the Asian American Hotel Owner Association (AAHOA) as active members of AHLA Safe Stay Advisory Council.

Red Roof RediClean means we’re ready for travel when our guests are ready to road trip.

Visit redroof.com, or call 800.RED.ROOF for more information.

A Message to Our Valued Guests from Andrew Alexander, President

Time has passed since I last communicated with you and as you know the COVID-19 pandemic has impacted almost every aspect of our day to day lives. While some hotels have been forced to close, at Red Roof nearly all of our 650 locations remain open to provide clean, comfortable, and affordable rooms to essential travelers.

The devastating effects of this invisible enemy have been felt around the globe and as we, as a nation, follow CDC guidelines to stay safe and healthy, we have come together with heartwarming acts of kindness and support for our families, friends, and neighbors. This outpouring of love exemplifies America at its finest and I do remain optimistic that we will get through this with strength and resolve and we will prosper again.

Red Roof has been inspired by the outpouring of support we see across this great country. It is evident that no amount of social distancing can stop goodwill. We have put into place programs to support those in need, as well as the First Responders and Health Workers who are putting their lives on the line every day, and are also providing assistance to our loyal guests for whom we are grateful.

*Room in Your Heart, Opening Doors to First Responders: Giving thanks and support to our brave first responders who are on the front line in the battle against COVID-19, participating properties are offering free stays. All properties, brand-wide, are offering a 20% discount.

*Student Support Program: Supporting students who were suddenly displaced from school dormitories as a result of college and university closings, this program provides discounts for safe and comfortable rooms to ease the disruption in students’ lives.

*Work Under Our Roof: Understanding the stress of remote working in a crowded home with limited space and increased distractions, the Work Under Our Roof program provides nearby comfortable rooms as alternative office spaces at an affordable, first time, day rate.

*Take a Break: Our day rate was extended to truckers needing an alternative to the closed roadside rest areas and truck stops.

*Hospital Refresh: Our day rate also caters to healthcare workers who are looking for a place to rest and refresh while working extra shifts or providing medical services in remote locations.

Understanding that the situation is changing rapidly, we are being flexible with our cancellation policies and programs.

Travel Flexibility

You may reserve your stay with confidence at Red Roof as most locations allow cancellations without fees up to 6PM the day of arrival. Guests who booked on redroof.com, through our Contact Center, or with a Red Roof hotel directly may cancel on redroof.com, by calling us at 1-800-RED-ROOF or by contacting the property directly.

Any guest wishing to cancel a pre-paid, Advance Purchase reservation with arrivals through June 30, 2020, will receive a full refund. These reservations can also be cancelled by calling us at 1-800-RED-ROOF or contacting the property directly.

For reservations made through a travel agent or 3rd party online booking site (Expedia, Booking.com, etc.), we are advising guests to contact their original booking agent or site for details on their COVID-19 policies.

Extension of RediRewards Points

We have also suspended the expiration on our loyal RediRewards Members’ RediPoints through September.

Through this challenging time, we remain committed to providing you, our loyal guests, the confidence to return. Road trips are part of the fabric of America and you will hit the road again. And when you do, we will be here for you as we have been for more than 46 years.

Stay safe and healthy,

Andrew Alexander, President