I wish I had read the reviews before booking this reservation. We checked in Saturday afternoon and the room was disgusting. There was blood and other body fluids on the tile floor. Splatter marks of something all over the curtain and lamp shade. The bathroom towels looked like cleaning towels. Not white at all. My husband and I didn't want to touch a thing in the room it was so bad. We packed up and went to the Comfort Inn. During check out the front desk person said they had to get a manager approval to refund our money. He also looked like he was tweaking on something. I called to follow up on the refund and was told a manager was not available. I suspect I will continue to get the run around regarding a refund and it's just a total loss. At least we were able to find a nice and clean room near by. The Comfort Inn is by far superior to this hotel!