I booked this place based on the reviews that it was clean and quiet. This is why I came back to review it because my experience was not positive and I want to let other travelers know--maybe book one of the other two hotels in town. Nothing in room 209 worked as it should: the phone didn't work, we couldn't change the TV channels...but we couldn't call about that because the phone didn't work...I booked a room with a "kitchenette" (that's a loose term; it was a rusted fridge I didn't use and a sink that didn't work so it was really only two stove burners that wouldn't actually boil water and there was an incessant hummmmmm) but that meant that I had to be on the 2nd floor and haul all my stuff up, then back down, stairs. My pajamas STANK like smoke when I pulled them from my suitcase after departing. I didn't take a shower because it didn't look good. The hand towels had stains. The sink faucet was so close to the edge of the sink that I could barely get my toothbrush under the water without hitting the sink. There was no breakfast (due to Corona but what other places do is have a "grab and go" bag). Every interaction we had with staff was through the "night service" door which was not welcoming in the least. The positives were that there was no carpet, the standard mini fridge was good, the table was nice, and the bench seat.
Great stay in Sylacauga
Tue Dec 8, 2020
Great hotel. Would definitely stay there again and recommend. I saw the staff doing their Covid wipe down at shift change while I waited for check in time. I was impressed and this made me feel more comfortable about having to stay away from home for work during this pandemic.
Home away from Home
Thu Nov 5, 2020
Recently we had a hurricane hit our area and thousands were without power for days. We were able to stay at Red Roof Inn. We were treated well there. Natalie and the staff go out of their way to be sure everyone is comfortable and have what they need. They are also very close to places to eat and which was great with our family being temporarily homeless with no power or heat. This is a very clean, neat and safe place to stay
After the hurricane
Sun Nov 1, 2020
A few days ago a hurricane came through Alabama and many people were left without power and had significant home damage. Everyone was looking for somewhere to lay there heads. Luckily, my family was able to get a room here. The lady at the front desk (Natalie), was very kind and accommodating. During a stressful time for many, she remained calm and went above and beyond for the guests! The rooms were clean, the beds were comfortable and I am truly happy with our stay there! The young lady I mentioned may never know how grateful I am for her kindness, but if by chance she gets to see this review, Thank you so much for all that you did for my family and the other guests! You may not know that people are watching but some of the things that you did to make sure we were ok I know you did not have to do and for that; I thank you so much!
Manager
Mon Oct 19, 2020
Very clean, nice and quiet. The manager is a sweetheart. We were accommodated with all our request. The town is also very delightful and great scenery. Great food variety and close to shopping as well.
