1/5
Lord & Moris - Times Square Hotel
305 West 39th Street, New York, NY Directions
(101 Reviews)
2/5
3/5
4/5
5/5
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Hotel Overview
Lord & Moris - Times Square Hotel, a Red Collection hotel, lets you enjoy a city chic, midscale yet affordable experience in the heart of Times Square. With our hotel just minutes away from iconic landmarks of downtown Manhattan, we offer our guests a cozy, comfortable stay with the ease of city exploration. Lord & Moris - Times Square Hotel keeps you close to NYC’s most exciting attractions such as Madison Square Garden, Empire State Building, Rockefeller Center, Central Park, the Statue of Liberty, Ellis Island, One World Trade Center, Brooklyn Bridge, Museum of Modern Art, American Museum of Natural History, Madame Tussauds, Jacob K. Javits Convention Center, the New York Public Library and Bryant Park. We are within walking distance to Broadway’s biggest shows. There are three major airports: LaGuardia Airport (LGA), John F. Kennedy International Airport (JFK) and Newark Liberty International Airport (EWR). RediCard members can now receive a $2 discount plus 500 bonus points when upgrading to our Elite 2 Queen room. We offer our guests free Wi-Fi and 24-hour front desk service.
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Take in the vibrancy of Times Square at Lord & Moris - Times Square Hotel located in the dazzling center of New York City. Our hotel reflects The Big Apple’s chic style that focuses on definitive decor and classic comforts expected from today’s guests. As part of The Red Collection, Lord & Moris - Times Square Hotel features a welcoming lobby and newly-designed rooms with modern, clean and fresh décor for a relaxing city stay.
You’re just steps away from the Crossroads of the World when you stay at Lord & Moris - Times Square Hotel. We are within minutes of the city’s most famous attractions including the breath-taking views at the Empire State Building, the Top of the Rock tours at Rockefeller Center, Strawberry Fields at Central Park and the concerts or sports games at Madison Square Garden or Barclays Center. Wave to the Statue of Liberty as you ride the ferry to Ellis Island and zoom up 102 stories in a SkyPod Elevator to the observatory at One World Trade Center. Museum-goers will love exploring the exhibits at the American Museum of Natural History and the art collections at the Museum of Modern Art. Discover the events or expos happening at Jacob K. Javits Convention Center and snap a few pics with your favorite celebrities at Madame Tussauds. Lace up your ice skates at The Rink or take a ride on Le Carrousel at Bryant Park. Cross the Brooklyn Bridge for sightseeing in Brooklyn such as Prospect Park, Brooklyn Botanic Garden and Building 92 of the Brooklyn Navy Yard. Broadway is bigger than life in NYC, so it’s not a trip to New York without seeing the most sought-after shows at a variety of theater venues including New Amsterdam Theatre, Al Hirschfeld Theatre, Richard Rodgers Theatre, Palace Theatre, Brooks Atkinson Theatre, Gershwin Theatre, Music Box Theatre, Walter Kerr Theatre, Majestic Theatre, Shubert Theatre, Broadway Theatre, St. James Theatre and Minskoff Theater. We are an easy walk to several subway stops as well as a short drive to LaGuardia Airport (LGA), John F. Kennedy International Airport (JFK) and Newark Liberty International Airport (EWR).
All of our 100% Smoke-Free, newly-renovated rooms at Lord & Moris - Times Square Hotel feature plush bedding and linens, comfortable beds, stylish bathrooms and décor that pairs classic elegance with refreshed flair. We offer our guests in-room amenities such as free Wi-Fi, a flat-screen TV, individual thermostat control and bedside charging outlets for your smart devices. We provide superior service at our 24-hour front desk where you will find a multilingual team who are in-the-know on what to see and do during your stay.
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Key Amenities
Hotel Amenities
Value
- Elevator
- Free Expanded Cable
- Free Long Distance
Services
- Bilingual/Multilingual Staff
Convenience
- ADA Accessible Rooms
- Communication Assistance Available: TTY & Bed Shaker
- Iron/Ironing Boards - Available
- Microwaves - Select Rooms
- Mini-Refrigerators - Select Rooms
- Mobility Accessible
- Public Transportation Nearby
- Restaurant within Walking Distance
Transportation
- Parking Nearby (Fees Vary)
Nearby
Attractions
- Madame Tussauds (0.15 mi)
- New Amsterdam Theater (0.19 mi)
- St James Theatre (0.24 mi)
- Al Hirschfeld Theatre (0.27 mi)
- Majestic Theatre (0.25 mi)
- Minskoff Theater (0.33 mi)
- Schubert Theatre (0.28 mi)
- Times Square (0.26 mi)
- Times Square (0.26 mi)
- Brook Atkinson Theatre (0.38 mi)
Airports
- Teterboro Airport (TEB) (7.99 mi)
- Newark Liberty International Airport (EWR) (9.92 mi)
- John F. Kennedy International Airport (JFK) (13.70 mi)
Restaurants
- Tavola (0.16 mi)
- Tick Tock Diner NY (0.24 mi)
- Trattoria Bianca (0.24 mi)
- Carmine’s Italian Restaurant - Times Square (0.28 mi)
- Etcetera Etcetera (0.24 mi)
- Gyu-Kaku Japanese BBQ (0.26 mi)
- Blue Fin (0.40 mi)
- Café Un Deux Trois (0.39 mi)
- Dos Caminos (0.40 mi)
- Havana Central Times Square (0.43 mi)
TripAdvisor Ratings
(101 Reviews)
Clean and great location
Stayed here in March for a couple of nights stopover and was happy with what we got. Friendly staff, no complications, clean and ideally situated. Also has free tea and coffee facilities in the lobby and purified water. The rooms are spacious enough with a clean bathroom that has a tub and shower. Would stay here again.
Rooms
Very tiny room, we barely fit in there, during 4 nights stay they changed the towels only once and we asked to send someone for the water pressure of the shower but none came. Bit disappointing. I don’t think i’ll go back there for my next trip to new york.
Good Stay
We stayed for one night. Good size of room. It was booked under comfort inn and must have changed hands but unfortunately that was not clear and we, like many other people were not aware so spent some time walking up and down trying to find it. No complimentary tea and coffee in the room. There was some at reception. It empty. Good location.
This is more like a hostel, not a hotel
What a shocking place, this was a huge disappointment. This is like a hostel not a hotel, the reception is about 4 foot wide and looks like it was built in the 70s. The room was a cement floor with a small square carpet, the floor was freezing when you got out of bed, only positive was the bed was fine. we paid 640 dollars for a building that looked like a something out of the stone age, we could have stayed at the Hilton next door for 50dollars more, please do not stay at this hotel.
Look At Your RATING
2.5 Stars and that generous. Read the bad reviews, all 32 of them. Sure there's complaints about room sizes, renovations etc. but what everyone is saying is that your Customer Service is far below industry standards. You're not the only hotel in NYC with small rooms, "boutique" or otherwise, nor are you the only property to perform renovations, the difference is that better hotels manage customer expectation and when that fails there is what's know as service recover and in my experience with the team there, NO ONE has a grasp of that concept. My wife and daughter spent the past weekend there (12/15-18) and although astonished about how small the rooms were compared to the pictures on the site, they weren't too distraught because they weren't there to be in the room. They were leaving on Tuesday afternoon had some time between check out and having to go to the airport so decided on some last minute exploration. They checked 4 bags with Dre and received a claim check for 4 bags. When they returned for the bags Mr. Dre only gave them 3 back. This wasn't discovered until they were on their way to LaGuardia, Both my wife and I tried to reach out to the hotel to see what arrangements could be made to get the bag and my wife was told that Sandra, the GM was at lunch and she should try back in 20 minutes. I got through to Dre and asked to speak to Sandra was was forwarded to a voice mailbox in which I left a message. A few minutes later Dre called me back. This is where service recovery differentiates great or good hotels to yours. As a frequent traveler for over 30 years, I have occasionally left items behind, I have also had properties lose or mishandle items. I fully expected there was going to be some charge to retrieve the backpack that was held in storage, what I wasn't expecting was the belligerence and arrogance I encounter from Dre. His first statements were to blame my wife and daughter for leaving them behind even though they were in HIS care and custody. Then he began a litany of all the steps that WE had to follow to get it returned, (go to a shipper in TX, get a lable, send it to them etc.) I suggested, as I have experienced in the past that perhaps the property already had a UPS/FedEx account and could ship it and bill me. Providing customer service and saving me money. Instead Dre wanted to get into a shouting match about how it wasn't his fault he couldn't be accountable for returning the proper number of bags because he was just "too damn busy", I reminded him that HE was in the service industry, my wife and daughter were in the "panic about getting to the airport in time" industry. When I asked his name he said it was irrelevant, at which point I asked to speak to the manager and he hung up on me. My wife finally got through when Adeline was working the desk/phone and asked once again to speak to Sandra and was told she was gone for the day (3:00 PM EST) making Sandra's work day roughly 11:00 AM to 3:00 PM with a lunch. With help from Adeline and $60 I THINK the backpack is on it's way but the social media blitz about this abhorrent customer service is just beginning. In my opinion, you do not deserve the 2.5 star rating you have on this site. Read these reviews and study them, otherwise I fear Mr. Irrelevant may become exactly that.
