Do not recommend!
We stayed at this establishment for 5 nights this past week. Walking into the facility you pass a trash can overflowing with trash, a pool area that had been turned into a storage facility. The pool had water in it that was stagnant and had a disgusting film on it. Walking into the building you see signs all over stating the facility is 100% smoke free. The front desk staff was alright when checking is in. We were assigned room 320 and had been told we were upgraded to a plus room. Walking out to the elevators onto the third floor we immediately smelled cigarette smoke. As we continued down the hall the smell was stronger and stronger. As we approached our room the smell seemed to be coming from one of the 3 rooms next to us as the smell was extremely strong. At first our room wasn’t too bad until we noticed hair within the sheets of both beds. On one bed you could see make up stains on the sheets and pillows. Leading us to believe the sheets were not changed from the previous people who stayed there. We reserved the room ahead of time as three adults. The bathroom was only stocked with towels for two, there was a half a roll of toilet paper. When we called to the front desk we were told that they didn’t have a cleaning service everyday and would be cleaned Tuesday and Thursday. Our room was cleaned Tuesday however the sheets were not changed and once again were only left with two towels. Our room was not cleaned on Thursday as we were told would happen. By Tuesday the smoke smell got way worse and was in our room as if we were smoking in there. When we complained we were told that others had complained too but that management had instructed the employees to not do anything about it. One night there were people fighting and you could hear banging, screaming, stuff being thrown around and a dog barking continuously at 11pm. When we called the front desk to alert them to what was going on we were told they would look into it but the commotion continued all night. As part of the room upgrade we were told the beds were extra soft with extra soft pillows. This was not the case. The beds were awful you could feel every spring in the mattress. The pillows were not soft plush pillows. The whole experience was not what the company advertises. When we complained upon check out we were told by the man at the front that he is well aware and sorry about what we experienced but that the hotel had been that way for a while. He doesn’t like it and only works there for extra money. He stated that he would not stay at the hotel himself. The pictures on the website do not look anything like what you actually get when staying at the hotel. The whole experience was not at all what we thought it would be.
