Guest FAQs

Reservations

  • Do I need a credit card to make a reservation?
    A credit card is required for all online hotel reservations at Red Roof. This guarantees your reserved room until your arrival date. Your credit card will not be charged until you arrive at the hotel.

    If you do not feel comfortable using a credit card online to book your reservation, please feel free to book your reservation by calling 800.RED.ROOF or by contacting the hotel property directly.
  • Will my credit card be charged if I forget to cancel my hotel room reservation?
    Yes. If you do not cancel your online reservation as stated in Red Roof’s cancellation policy, your credit card will be charged for one night’s stay. You can review our cancellation policy at the bottom of your online reservation confirmation.
  • How do I view, modify or cancel my hotel reservations online?
    You can review or update your reservation online by submitting your confirmation number and last name. If you are having issues with accessing or modifying your reservation online, call us at 800.RED.ROOF.
  • Does your online reservation process protect my personal and credit card information?
    All online reservations made through redroof.com are safe and secure. Your personal data as well as your credit card information are processed through a secure computer server which encrypts your information while in transit for further protection. For more details, review our privacy policy.
  • I lost my confirmation number. How can I find it?
    We can help you retrieve your confirmation number for your reservation. Simply contact the hotel property directly or call us at 800.RED.ROOF.
  • Why did I never receive a confirmation for my online reservation?
    We send a confirmation to the email address you provide when reserving your room online. If your email address was entered incorrectly or is no longer active, we cannot send you written confirmation.

    You still have a reservation with us, but we understand that it’s reassuring to still have it in writing. You can call us at 800.RED.ROOF or the hotel property directly to confirm your reservation and update your email address.
  • How can I contact a specific Red Roof location?
    Our website features all our Red Roof Inn, Red Roof PLUS+, The Red Collection, and HomeTowne Studios by Red Roof locations. You can find your hotel property’s address and phone number by typing your hotel property or travel destination location in the search bar found on the homepage and book page.
  • Does Red Roof have a rewards program?
    Sign up for our RediRewards program to start earning rewards today. You earn 10 points per dollar on the paid room rate at any Red Roof Inn, Red Roof PLUS+ or The Red Collection location, or 5 points per dollar on the paid room rate at any HomeTowne Studio by Red Roof property. You can redeem your points for a variety of rewards including gift cards, merchandise, or a free night’s stay on us! Learn more.
  • I found a lower price for a Red Roof room on a different website. Can I get the lower rate?
    When you book on redroof.com or by calling 800.RED.ROOF, you can be sure that you are getting the BEST available hotel room rates. If you find a better rate, we'll match it plus give you a future free night. That’s the Red Roof RediPromise® — securing the best room rate for your Red Roof stay. The Red Roof RediPromise is good for all guest room reservations at any Red Roof Inn, Red Roof PLUS+, The Red Collection and HomeTowne Studios by Red Roof hotels in the United States.

    We recommend reviewing our terms and conditions before submitting your claim.
  • What is your cancellation policy?
    Our cancellation policy is detailed at the bottom of your online reservation confirmation.
  • How can I make a special request?
    You can ask for rollaway beds or cribs as well as other special requests during the reservation process. When making your reservations online, fill out the Additional Requests section with your needs. When booking your reservation at 800.RED.ROOF or with the hotel property directly, please let us know so that we can make a note on your reservation with your request.

    While we strive to honor your needs, some special requests cannot be guaranteed.
  • How do I book an ADA-compliant room?

    Red Roof offers guests the option to reserve ADA-compliant rooms which feature wider doorways, height-adjusted handles and mirrors, and additional grab bars in room baths. Many ADA-compliant rooms also offer roll-in showers.

    You can select an ADA-compliant room when booking your reservation online at redroof.com, by calling 800.RED.ROOF or by contacting the hotel directly.

    To learn more about our ADA-compliant rooms, click here.

  • How do I book a group reservation?
    To reserve 10 or more rooms per night for your group, you can contact our Group Sales Office at 800.874.9000 or by submitting this form. Our commercial customers can review their options on our Tailored by Red Roof™ page online.

Your Stay at Red Roof

  • How do I notify the hotel that I will arrive after the check-in time?
    We guarantee to hold your room for late arrival for all reservations booked with a credit card number. If you know in advance that you will arrive late, please note it in the Additional Requests section when booking your reservation online or by letting us know when making your reservation by phone. If you know you’ll arrive late within 24 hours of your reservation, please call the hotel property directly.

    All RediRewards members automatically receive an 8PM courtesy hold on their reservation.
  • What if I left something behind at a hotel?
    Once you realize you’ve left an item behind, please contact us by calling the hotel property directly. We will then work with you to get your item returned.
  • Where can I write a review about my stay?
    We’ve partnered with TripAdvisor® to bring your voice to the redroof.com experience. You can write a review about your latest stay at Red Roof by logging on to your TripAdvisor® account. You can also access all published reviews right from the property’s page on redroof.com.

Pets

  • Are pets allowed at Red Roof?

    We invite you to bring your pet to one of our 650+ hotel locations free of charge*. We’ve even made it easy to find nearby dog parks to your hotel.

    Make sure your pet arrives with everything you need for a safe and comfortable stay. Check out our recommended pet traveling checklist on important items to bring for your four-legged family member.

    We recommend reviewing the desired hotel’s pet policy listed on the location’s redroof.com property page before reserving your room.

    *Pet accommodations policy may vary at some HomeTowne Studios by Red Roof locations.

  • What is your pet policy?
    We ask all guests bringing pets to Red Roof to follow these guidelines:

    * One well-behaved family pet weighing 80 pounds or less is permitted at Red Roof Inn and Red Roof PLUS+ locations, and 40 pounds of less at The Red Collection by Red Roof locations unless prohibited by state law or ordinance (Service and Emotional Support animals that provide assistance to individuals with disabilities are welcome at all Red Roof properties and are excluded from weight guidelines.)
    * Service animals are always welcome.
    * Pet must be declared during guest registration.
    * Please keep your animal on a leash when outside your room.
    * In consideration of all Red Roof guests, pets must never be left unattended in the guestroom.
    * When you walk your pet on property, please be considerate and clean up after your pet.

    You can read our full pet policy here.

    This pet policy applies for Red Roof Inn and Red Roof PLUS+ locations. Due to state laws, ordinances, or contract provisions, not all of our locations can accept pets. The following locations are not able to accept your pet, but service animals are always welcome: Red Roof PLUS+ Washington DC - Oxon Hill, MD #181, Red Roof Inn & Suites Philadelphia - Bellmawr, NJ #332, Lord & Moris - Times Square Hotel #1145 and Le Voyageur - a Red Collection Hotel #1205. We apologize for any inconveniences.

    *Pet accommodations policy may vary at some HomeTowne Studios by Red Roof locations.

Affiliate

  • Does Red Roof have an Affiliate program?
    We offer marketers of all levels the opportunity to earn 3% commission on each completed stay at any Red Roof nationwide. Check out our Red Roof Affiliate Program to see if your website qualifies.

Contact Us

  • I still have questions. How do I contact Red Roof?

    We want to help you! Here’s how you can reach out to us:

    * Call us at 800.RED.ROOF
    * Call the hotel property directly as listed on redroof.com
    * Visit our Contact Us page and fill out our form