PAID TWICE AND STILL NO REFUND AFTER ONE YEAR - DIRTY ROOMS AND STRONG CIGARETTE SMELL
I have booked 5 nights at the RED ROOF INN in Madison Heights, in February 2020. I paid $265.05 when I booked on PRICELINE and when I checked in at the RED ROOF INN the same day, the front desk employee asked me to pay again $265,05. I showed her my proof of payment on the PRICELINE website which was not just a pre-payment, but a full payment (and I could prove the day after that this amount has been debited on my account). She said I had to pay, Priceline has not debited my card, which was not true. It was late evening and I was tired, so I paid a second time knowing that I would have to talk to the Manager the next day. When I came to my room there was a strong smell of cigarette smoke . I asked the day after to change the room which they kindly accepted. The second room had also a strong smell of smoke but only in the bathroom + it was not clean. I told them but I had no other choice than accepting this one cause all the other rooms were booked or not available. I decided to leave the hotel after 2 nights and I asked to talk to Mr. CUSTOVIC the Hotel Manager. He understood the problem and he reimbursed the 3 other nights. I showed him that I had to pay twice my 5 nights and he said he would take care of the problem and make sure I would get my money back for the other $265.05. Two days later, since nothing seemed to be done, I came back with a friend and Mr. CUSTOVIC promised me again that everything has been done, I just need to wait a few days until the refund appeared on my account. I could not come back a second time because I had to catch my flight back to Europe the same day. In the meantime, I wrote several email s to Mr. CUSTOVIC. He NEVER answered any of my emails and THEY STILL DID NOT REIMBURSE ME. THIS IS UNACCEPTABLE !!! I DO NOT RECOMMEND THIS HOTEL AND I WILL DO EVERYTHING TO GET MY MONEY BACK !!! N. BAUR
