Bookings and Group Rates for Hotels
Frequently Asked Questions About Bookings and Group Rates
Why should I book directly through Red Roof?
Booking directly through Red Roof can help guests access eligible offers, available direct-booking rates and other benefits, including:
- Exclusive offers
- RediRewards® benefits
- Easier reservation management
- Loyalty point earning opportunities
- Direct customer support
Do I need a credit card to make a Red Roof reservation?
A credit card is required for online hotel reservations at Red Roof. The card guarantees the reserved room until the arrival date and generally is not charged until the guest arrives at the hotel, unless otherwise stated in the booking terms.
Guests who prefer not to use a credit card online may call 1-800-RED-ROOF or contact the hotel directly to make a reservation.
How do I contact Red Roof reservations?
Guests can book online above, contact the hotel directly, or call Red Roof Reservations at 1-800-RED-ROOF (1-800-733-7663) for help with booking, confirmation numbers, reservation questions or reservation updates.
How do I view or modify my reservation?
Guests can review or update a reservation online by submitting the confirmation number and last name. Reservation changes may be available depending on the rate selected, booking terms, property policies and timing of the request.
Guests who have trouble accessing or modifying a reservation online may call 1-800-RED-ROOF or contact the hotel directly.
Will my credit card be charged if I forget to cancel my hotel room reservation?
Yes.
If you do not cancel your online reservation as stated in Red Roof’s cancellation policy, your credit card will be charged for one night’s stay. You can review the cancellation policy at the bottom of your online reservation confirmation.
How do I cancel my reservation?
Cancellation policies vary by rate plan, property and booking channel. Guests should review the cancellation terms before booking, reference the confirmation email for reservation-specific details, or manage a reservation to view available cancellation options.
If a reservation is not canceled within the stated cancellation period, the credit card may be charged for one night’s stay.
Does the online reservation process protect my personal and credit card information?
Online reservations made through redroof.com are processed through a secure computer server that encrypts personal and credit card information while it is in transit. Guests can review the Red Roof privacy policy for additional details.
I found a lower price for a Red Roof room on another website. Can I get the lower rate?
When guests book on redroof.com or call 1-800-RED-ROOF, Red Roof offers the RediPromise®: if an eligible lower rate is found, Red Roof will match it and provide a future free night, subject to the program terms and conditions.
The Red Roof RediPromise® applies to eligible guestroom reservations at participating Red Roof Inn®, Red Roof PLUS+®, The Red Collection® and HomeTowne Studios by Red Roof® hotels in the United States. Guests should review the RediPromise® terms and conditions before submitting a claim.
How do I book a group reservation?
To reserve 10 or more rooms per night for a group, contact the Group Sales Office at 1-800-874-9000 or submit the group reservation form.
Commercial customers can also review lodging options on the Business Accounts page.
Additional Questions About Red Roof Bookings and Group Rates?
More information is available on our Guest FAQs page.
