My bus got stranded and we got this place . Let me tell you !! The service was outstanding!!!! This woman I didn’t get her name maybe “Jane? Idk not sure (she was there 10/25/2020) after 330pm. Well this women went above and beyond to for us. I mean it . She made us feel welcomed and cared for . She automatically cleaned and sanitized everythin, offered us coffee and tea. Then!!! She comes and asks us if we would like some food on her !!!! Like wow she sees us all stranded out there some with kids and here she is trying to accommodate us the best way ever . Everything was so clean and well organized. Hand sanitizer available everywhere. The gym ! Oh man a great escape . The equipment isn’t a lot hit very well cleaned and spaced making you get the work out u need . Theirs even a laundry room upstairs . So if you get a spill or something happens you’re literally able to get cleaned and all. So amazing . Loved it here . If I come back this place will definitely be considered for going to . Can’t top their amazing service . Rooms were also so cozy. Cleaned sheets. Amenities were awesome helped . Even free WiFi like thank you very much !!! :D this place was wonderful !
Other hotels take note: It is time to step up your game!
Fri Oct 2, 2020
Located close to a (mandatory stop for Northern NY food) Jreck Subs, the Red Roof offers plenty of free, well-lit parking. I was greeted warmly upon arrival. Prices are amazing for what you get; military discount is also honored. Breakfast is included. There is an exercise room. Some rooms are handicapped accessible. Standard room amenities: t.v., fridge, microwave, coffee/tea maker, ironing board. Here was the wow factor: I called the front desk for a toiletry I had forgotten. Not only was it complimentary, Jenna from the Front Desk was AT MY DOOR before I hung up the phone. Seriously.
friendly and helpful
Tue Sep 8, 2020
rooms are very nice...staff was exceptional...Jenna, in particular, assisted us with every query we had as many of the attractions were wither limited or closed due to the pandemic...she was very creative in finding activities for us
Small room but adequate
Mon Jul 6, 2020
This was the first time staying in a hotel with my dog. The room was small but the tv, shower, breakfast, and beds were adequate. The breakfast had lots of choices and we appreciated them fulfilling my request for a room at the end of the hall. Price was very reasonable. Room was clean.
Clean hotel and friendly staff
Mon Feb 10, 2020
Clean hotel and room. I like that the room was not carpeted with the exception of a throw rug along the sides of the bed. Very quiet, curtains provided good window coverage to block out light. Staff was very friendly and helpful.
