Not sure where to start. I gave it two stars simply because the staff was very nice and accommodating. The hotel is something else. Musty halls, musty elevator. The first room we went in to smelled like urine and both comforters were filthy. Had some weird gunk on it, the tv was on and maybe a dog bone was On the floor. Looks like someone was just in there. front desk was really nice, apologized and changed us out real quick and this room was at least clean and smelled better. But the list of inconveniences this room had was insane- the entire room was wet. Maybe from the air conditioner. The fridge was leaking so we had to stuff the hand towels underneath it just to stop it, and the cabinet door where the fridge is was broken. The clock, remote, and safe had no batteries. We changed the batteries for the remote but it didn’t matter, it didn’t work with the tv. There was one outlet the was so horribly placed and it was hard to charge any of our stuff. We had to choose between charging or keeping the light plugged in. then they had a towel shortage, you have to give them Your dirty towels to get new ones. Not that I cared about that really. They were very pet friendly so that was a plus but if were back in Nashville, I wouldn’t stay there again.
Wonderful staff, clean and friendly
Mon Aug 10, 2020
Easily found off of the interstate. Front desk staff " Tanzya" made check in a wonderful experience after being on the road. Any questions we had were answered with a caring attitude and wonderful smile. First impressions are everything and she defiantly ranks up there! Would recommend to anyone wanting a good nights sleep. If in the area again would book here hands down bar none!
It's OK but very Affordable!
Thu Jul 2, 2020
Easy, friendly check-in and check-out and we experienced no problems at all during our 1 night stay in Nashville.
The location is OK, the hotel is OK. Not great. But it was also under $100 for 3 people and a dog!
Would have been a big plus if the pool had been open as it was upward of 85 degrees, but it was closed and full of swampy looking water.
NEEDS UPKEEP AND PROPER MANAGEMENT
Fri Jun 26, 2020
My daughter and her 3 girls were in travels and stopped here in hopes of renting a room. We were provided information that the room could be purchased via over the phone. Once my husband sent all information the counter help informed my daughter the card had declined, and she could not have a room. I looked in my account only to find that indeed the card had been charged and this place of establishment did not make a phone call to advise the transaction has now been accepted. The thing that really gets me is the reason the management gave for not renting a room to my daughter and her three children. The manger informs that she was in sight of what was going on, not once did she apologize for her workers action. This woman was very rude from the start of the transaction. When I requested to be contacted by the owners of the establishment the mangers states no ma'am I will not provide your information they leave this to my dissertation. I had to ask the manager several times if i may speak only to be spoke over again and again. I would not suggest this place of establishment, very poor customer service and THE MANAGEMENT IS ALWAYS RIGHT, NOT LISTENING TO WHAT THE CUSTOMER IS SAYING.
MasTec contractor
Mon May 25, 2020
Latisha she works front desk she's always very helpful she's very good at what she does I really enjoy working with her we need more people at the front desk she's always in a good spirit always a smile always willing to help and anyway she can to make sure your stay is this comfortable as possible I'm going to a because I really enjoyed working with
