Enhanced Support Services for Your Travelers – Designed to Deliver Faster Resolution and Greater Peace of Mind

At Red Roof, we recognize that your travelers are often on the road supporting critical projects, workforce deployments, customer commitments, and operational initiatives. When travel challenges arise, a quick resolution can make all the difference.

To further support your teams, we have enhanced our guest support services available to national account travelers, providing faster access to assistance and dedicated resources should issues occur during a stay.

What's New for Your Travelers?

Expanded Support Hours

Our enhanced service model provides broader availability to assist travelers when unexpected situations arise, helping ensure concerns are addressed as quickly as possible.

Dedicated Guest Relations Team Members

Your travelers now have access to specialized Guest Relations professionals focused on resolving in-stay concerns, coordinating with properties, and ensuring issues receive prompt attention.

Rapid Resolution Process

Our Guest Relations team works directly with hotel teams to address concerns during the guest's stay whenever possible. The goal is simple: resolve issues quickly so travelers can stay focused on their work instead of spending time dealing with travel disruptions.

National Account Priority Support

VP+ and national account travelers benefit from a streamlined support process designed to provide timely intervention and follow-up when challenges occur at check-in or while in-house.

How Will You Benefit?

For organizations managing workforce, crew, project, and business travel, even minor hotel issues can create productivity challenges and employee frustration. Our enhanced support services are designed to:

• Improve traveler satisfaction
• Reduce disruption to business operations
• Provide faster issue escalation when needed
• Deliver a more seamless travel experience for your teams

Introducing New Resources

National Accounts Guest Relations Sales Support: Dedicated to handling VP+ National Accounts where guests experience issues and report them post-stay or upon check-out.

Contact 1-937-328-4880 or GRSalesSupport@redroof.com

National Accounts VP+ Customer Care: Dedicated to handling VP+ National Accounts who experience issues upon check-in or while in-house.

Contact 1-800-843-7003 or VPcustomercare@redroof.com

At Red Roof, we are committed to being more than a hotel provider—we strive to be a reliable travel partner that helps keep your people productive, comfortable, and focused on the job.

Thank you for your business. We look forward to supporting your travelers throughout the busy work travel season.

For More Information

Please complete this form to contact the Red Roof Sales Team.